11 Chatbot Retail Use Cases to Replicate for Your Brand

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What are chatbots? A chatbot is a computer program that can interact with humans using an AI chatbot solution, and they’re handy for helping people find what they’re looking for on your website.

Chatbots are changing the way we shop. Technology is becoming more sophisticated, personalising our experiences and giving us personalised recommendations from where to find a new pair of jeans to what movie we should watch next.

Chatbots have been around for several years, but they’re rapidly gaining popularity with shoppers—and retailers are taking note. This is because retail chatbot can do things that humans can’t—they can answer questions about products, navigate complex menus and make purchasing decisions much faster than any human could hope to achieve by themselves.

Here are some chatbot use cases in retail, we have given it a brief study making sure you have all the information you need.

Chatbots are becoming the natural choice for buyers

They’re becoming more common. As retail chatbots become more functional, advanced and personal, they’ll continue to gain popularity with shoppers.

They’re getting more innovative and valuable, too—and retailers who get it right now will be well-placed to benefit in future years as their customers become more comfortable with them (as long as they don’t scare them off!).

If a bot can do it, humans won’t have to

The cost of hiring human employees is rising. In retail, the price of a cashier or sales associate will continue to increase as labour costs go up. On the other hand, chatbots are relatively cheap and can be trained to do just about anything you want them to do — from taking orders and processing payments to providing customer support and responding to questions about products.

Since they are software programs that can be customised using artificial intelligence (AI), bots have many advantages over human agents: they’re faster at completing tasks. Chatbots can provide consistent service 24/7 without having an employee take time off; they don’t get bored with repetitive tasks, and they don’t need benefits like paid vacation time or health insurance!

Search for products

Chatbots can be used for search and discovery, it is one the retail chatbot examples. You can use the bot to find products, or you can use it to learn about the product’s features, price, and availability. The chatbot could show you a comparison of different products, so you can choose which one to buy.

The chatbot will suggest products to the customer based on their needs and preferences. The chatbot could even compare product features, such as price, size, brand, etc. For example, I like green apples, but how much is each?


AI-powered chatbots for the retail industry are revolutionising the e-commerce industry with recommendation engines to anticipate and fulfill customer needs.

They can be a source to provide crucial insights into customer preferences and behaviour and help chatbots for retail businesses improve the shopping experience from start to finish through funnels that supersede and personalise recommendations.

Place orders and pre-orders

As more customers use chatbots to make purchases, it’s essential to understand how they interact with your brand.

One of chatbots’ most popular retail use cases is placing orders and pre-orders. Chatbot software enables customers to place orders and pre-orders with a chatbot. Customers can use the chatbot to browse and order from a retailer’s entire product catalogue. They can select their favourite products and save multiple items in a shopping cart, with the ability to customise each product. Once customers have chosen their product and entered their address, they can complete their purchase via the Chatbot.

This allows your customer service department to focus on building relationships instead of processing transactions!

Track packages

In today’s world, people are increasingly demanding instant gratification. They want to be able to shop from their phones and get their packages delivered to them in a matter of days.

Chatbots could be the solution you need if you’re a retailer looking to keep up with the modern times. Chatbots can interface with your customers and your business, providing transparency regarding order fulfilment and shipping updates. This helps build trust between you and your customers during the ordering process—and that’s good for business!

Customer education / FAQ

Customer education is one of the use cases that will help you establish excellent customer service in the shortest time possible without hiring too many employees. This can be especially useful for companies with a large customer base since customers can get information about the product from a chatbot instead of speaking to a live agent.

Chatbots are an excellent option if you are looking for a way to automate your customer service. The best part is that they do not cost much money and do not require additional software or hardware installations. You can integrate them into your existing website or mobile app and start using them immediately!

Support live agents

Chatbots can be a part of customer support and serve as an additional source of information for live agents. The chatbot knows the ins and outs of your business, and customers may ask questions.
You can set up a series of FAQs that your chatbot will answer or give more specific answers to questions about different products in your catalogue.

For example, the chatbot could provide that information if a customer asks about shipping times for one product. If they ask about the return policy or warranty on another item, the chatbot will respond with that information too.
Customers often look for quick answers to their questions, so having a chatbot around can make them feel more comfortable interacting with your brand’s services.

Send personalised notifications

With chatbot technology, retailers can send customised messages to users based on their personal preferences and shopping experience.

Collect customer feedback

Chatbots can be customised to ask customers questions, such as “How would you rate the product?”, “How would you rate the writing on the package?” and many other questions. This will help us understand more about each customer’s experience with our brand. For example: one of best retail chatbots, an omnichannel chatbot goes further than this. These bots make customer interactions smoother and more consistent.

Boost sale

Chatbots can help answer simple customer questions, handle routine tasks, and provide recommendations. Your customers will be able to interact with them 24/7 in a natural conversation style, using plain language – so they won’t have to wait on hold or call an agent when they have a question. In fact, chatbot interactions increase conversion by 20% on average.

Best Practices For Using Retail Bots

DBIX retail bots deliver a more personalised, frictionless experience for customers. We make your brand’s bot smarter with every interaction, and can even create custom-programmed bots unique to your brand’s needs.

Our team of experts is here to help make sure that your bot is always on top of its game—with in-depth integration services and 24/7 support, we’re the answer to all your bot worries.

AI DBIX Chatbots organises all from FAQ to meeting scheduling, live agent handoff, notifications, and more—with one inbox for all your platform.

The journey to personalised shopping is about to become much faster

Did you know chatbots can help you find the best products? They can! They can recommend specific items and search for images of different shades, sizes and styles. They can even ask questions about the customer’s preferences and provide product recommendations based on their answers. And good news for retail professionals: plenty of brands out there want to use this technology to help their customers do just that.

Parting Thoughts

Retailers can benefit from implementing chatbot features into their existing websites or creating a website dedicated solely to chatbots. The most popular chatbot features that we’ve seen include the ability to ask questions about your purchase, a conversation-style chat box, and personalised recommendations on what you may want to buy. If done correctly, chatbots for retail and e-commerce can positively impact an online retailer’s sales conversion rates. For more AI chatbot solution, visit DBIX.

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